Shipping & Returns
WHAT ARE MY SHIPPING OPTIONS?
Most orders are shipped within two weeks after receipt of payment via USPS.
We ship to Canada, Great Britain and most European countries. Customers will be notified if we are unable to ship to any given address. Please note we are not responsible for taxes, VAT fees or other duties charged at the country of delivery. All fees and taxes charged at the country of delivery are not included in your total. Currency conversion is handled by your credit card company, please contact them for current rates. We ship via United States Postal Service, Priority Main International. Depending on country of delivery insurance is included. International shipments are determined by quantity of items in your order NOT TOTAL ORDER COST. US Customs requires full value and content be listed on customs form, pleae do not ask us to reduce value or mark as "Gift". Your order will be subject to cancellation for such request. International customers must pay via Visa, Master Card or American Express.
You can calculate shipping costs in our checkout window. Shipping charges will be charged by quantity.
DOMESTIC SHIPPING AND HANDLING CHARGES
The majority of our items are shipped via United States Postal Service. Delivery times are usually between 2 - 10 business days, depending on carrier. Shipping is free for orders destined to locations within the United States.
WHAT IS YOUR REFUND POLICY?
Please allow 7 business days for processing your refund after the item has been received. Return shipment with tracking/delivery confirmation and insurance is recommended. Montana Artisan Collection LLC is not liable for packages damaged or lost during return transit. Shipping and handling will not be refunded unless Montana Artisan Collection LLC was in error.
If you received the wrong product which was a result of our error, please return the item postage paid, insured, and we will refund the full price, plus shipping both ways.
If you received a damaged product, please contact us firstname.lastname@example.org for return and claim instructions. Please include your name, order number and a description of the problem and we will take care of it.
Be sure to include a copy of your invoice. For additional questions or concerns about a return, please send an email to email@example.com.
Returns would be mailed to:
Montana Artisan Collection LLC
2101 N. First Street
Hamilton, MT 59840
WHAT IS YOUR CANCELLATION / RETURN POLICY?
Cancellations may be requested at any time prior to shipment. Cancellations and Returns are subject to a 15% cancellation/re-stocking fee. Please email us at firstname.lastname@example.org with your order number and the items you wish to cancel. The fee is due to the fact that some orders are placed with our distributors based on your orders. Retailers are not always allowed to cancel an order just because a customer no longer wants the item. Hence the need for a 15% fee to recoup possible losses and deter this type of behavior. Basically we request that you honor your orders.
You can return any product purchased from montanaArtisanCollection.com within 30 days of the delivery date as long a the returned product(s) are "Like New, Unopened" in original packaging. The returned product(s) arrive Postage Paid AND you have a RA#. This is return Authorization. If there is something you'd like to return please contanct us for a Return Authorization Code (RA#). We will accept RETURNS only after a RA has been obtained.
ALL SALES ARE CONSIDERED FINAL AFTER 30 DAYS. NO REFUNDS WILL BE ISSUED.
Although we strive for 100% accuracy, occasionally a typo or pricing error may occur. As everyone makes mistakes sometimes, Montana Artisan Collection LLC reserves the right to correct any inaccuracies or errors in pricing or quantity at any time. This includes after an order has been placed. We are not responsible for pricing, typographical, or other errors and we reserve the right to cancel any orders resulting from such errors.
WHAT IF MY ITEM ARRIVES DAMAGED?
For insured packages, report any damage or breakage of your merchandise upon receipt to the carrier immediately. You MUST retain all packaging material for the carrier's inspection. Before replacement merchandise can be shipped to you, a damage claim must be filed with the United States Postal Service. For uninsured packages, please contact us.